A nationally recognized law firm with over 40 years of experience, known for its family-oriented values and client-first approach, partnered with BeeSeen Solutions to enhance its operational capabilities. Headquartered in the Northeastern U.S., with offices in New Jersey, New York, Pennsylvania, and Florida, the firm represents a distinguished clientele, including financial institutions, hospitals, corporations, and individuals.
With comprehensive legal services spanning Estate Planning, Elder Law, Guardianships, Personal Injury, Collections, Real Estate, Immigration, and more, the firm has grown in size and complexity—creating new operational challenges as it scaled.
Challenges
As the firm expanded, several critical issues emerged:
- Staffing Strains Due to Increased Client Volume: A surge in new clients created high volumes of administrative and legal processing tasks, overwhelming the internal team.
- Talent Acquisition Challenges: The firm struggled to find qualified professionals for roles in paralegal services, back-office operations, collections, and administrative support.
- Operational Backlogs Impacting Growth: Growing inventory led to workflow delays, client dissatisfaction, and lost opportunities for acquiring new business.
- Lack of Digital Strategy Execution: The firm sought to integrate a hybrid workforce and digital strategy but lacked the internal expertise to implement it effectively.
- Resource Gaps in Specialized Areas: Critical needs emerged in accounting, finance, digital marketing, and software development, areas outside the firm’s core competency.
- Underperforming Outsourcing Vendor: An existing nearshore outsourcing provider failed to deliver results, with issues in retention, performance, and quality.
- State-Specific Legal Processing Requirements : With a national portfolio of inventories, the firm needed specialized knowledge in garnishment preparation, e-filings, wage executions, and property searches, each varying by jurisdiction.
Solution
Recognizing the need for a more effective partner, the firm engaged with BeeSeen Solutions, for Legal Process Outsourcing (LPO) and digital transformation.
- Initial Assessment and Strategy Development : BeeSeen conducted in-depth consultations to design a customized support model addressing the firm’s back-office and digital needs.
- Risk-Free Trial Program: A no-cost pilot introduced law graduates to manage paralegal and administrative functions. Performance during the trial period quickly demonstrated value.
- Seamless Full-Scale Deployment: Following the trial’s success, BeeSeen transitioned into a fully integrated LPO partner, offering state-specific legal support, ensuring compliance and efficiency.
- Enhanced Customer Support and Collections: BeeSeen built a dedicated offshore team to handle inbound/ outbound collections and customer service, outperforming the previous vendor and reducing costs.
- Digital Automation and Workflow Optimization: BeeSeen introduced digital marketing, automated workflows, and process improvement strategies—enabling scalable growth with reduced overhead
- Cost Reduction and Workforce Empowerment: Operational expenses in non revenue roles dropped by 48%, allowing the firm to reassign internal staff to more strategic roles, boosting morale and output.
Business Outcomes
The results of the BeeSeen partnership have been transformative:
- Multi-Year Partnership Secured
The firm entered into a long-term agreement with BeeSeen, expanding service areas and strengthening collaboration. - Digital Content Creation for Brand Awareness
BeeSeen now supports the firm in video production and digital campaigns to elevate its online presence across practice areas. - Expansion of Dedicated Outsourcing Teams
The offshore collections team grew to 25+ agents, delivering better performance and client service. - Back-Office Transformation
Streamlined support processes now allow the firm to scale client intake and case volume without sacrificing service quality or compliance. - Massive Increase in Legal Document Throughput
BeeSeen’s law graduates now process 750+ legal files weekly, compared to the previous 50–75, significantly increasing productivity. - Accelerated Revenue and Client Growth
Enhanced operational capacity has driven significant revenue growth and new client acquisition for the law firm. - Ongoing Consulting and Strategic Development
BeeSeen continues to provide consulting on process improvements, helping the firm diversify and expand market share. - Increased Legal Network Opportunities
BeeSeen facilitated new referral partnerships, integrating the firm into a larger legal ecosystem and expanding its client base.
Conclusion
Through its partnership with BeeSeen Solutions, this regional law firm has successfully overcome complex operational challenges and embraced a digital-first, scalable infrastructure. The results speak for themselves: reduced costs, improved efficiency, increased client satisfaction, and measurable growth.
For law firms seeking a trusted Legal Process Outsourcing partner and digital transformation expert, BeeSeen Solutions delivers a proven roadmap to succes
Testimonial
“We could not be happier working with the team at BeeSeen Solutions. They have and continue to deliver in every aspect of our partnership. Their ability to execute day one has allowed us to focus on continuing to grow our firm, they do a great job. “ Managing Partner
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